Since its establishment in 2008, Premium Pharmaser has continually exceeded expectations for its clients and stakeholders, while developing in accordance with its mission and strategy. Our company, specializing in marketing and commercial support for international pharmaceutical laboratories, is committed to promoting their products while providing sustainable assistance in regulatory affairs, pharmacovigilance, and medical promotion.

As part of our mission, values, and vision, which stem from our context and strategic orientation, we strive to deliver a high level of professionalism. We are committed to creating a credible image, essential for building trust with our clients and partners. In this spirit, the executive management is dedicated to ensuring the continuous improvement of our Quality Management System (QMS) and fulfilling our compliance obligations with applicable requirements.

Transparency and integrity, which guarantee trusting relationships with our partners and collaborators, are at the core of our commitment. We endeavor to provide the highest quality services while respecting human values, thereby fostering the development of our staff.

Through this policy, we commit to complying with national and international regulations, meeting the expectations of our clients and stakeholders, and continuously improving the effectiveness of our QMS. We also adhere to our business continuity and disaster recovery policy.

At Premium Pharmaser, every employee is aware of their role in continuous improvement. This pertains not only to the services provided to clients but also to the performance of professional practices and adherence to the objectives of our policy, which revolves around the following axes:

• Ensuring the development and continuity of our activities, as well as disaster recovery.
• Increasing business opportunities and expanding our portfolio of partners.
• Promoting the visibility of Premium Pharmaser.
• Ensuring the satisfaction of laboratory and stakeholder requirements, and constantly listening to them.
• Guaranteeing the development of laboratory product ranges while ensuring compliance with applicable requirements.
• Developing the skills of our teams based on current and future needs.
• Improving the company’s profitability through efficient internal organization.
• Ensuring the compliance of our facilities and maintaining our information system.
• Promoting managerial and technological innovation.
• Enhancing our international visibility by showcasing our expertise.
• Building sustainable trust relationships with our partners and stakeholders.
• Effectively managing the services provided by external providers.

Specific objectives are determined to realize our QMS policy and serve as a framework for establishing, reviewing, and updating our internal objectives and those for stakeholders during management reviews or at the request of general management.